Being an effective communicator takes real skill. Communication skills have to be developed, honed and added to on an on-going basis. They are the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be. To be effective in business, you have to communicate well. This Effective Communication training course will help you master the human relation skills demanded in today's tough business environment.
Our Target Audience:
- Managers, Leaders and Team Members
- Supervisors and Team Leaders
- Individuals who want to improve Conflict Management Skills
Participants Will Learn:
How to improve human relations skills.
How to strengthen interpersonal relationships.
How to manage stress and handle fast-changing workplace conditions.
Develop more effective communication skills and be better equipped to perform as a persuasive communicator, problem-solver and focused leader.
Develop a take-charge attitude to initiate with confidence and enthusiasm.
Training Outcomes at a Glance:
Ability to communicate in a multi-cultural environment.
Give and receive constructive feedback.
Become an active listener and observe others.
Increase self-awareness of you communicate and are perceived by others.
The ability to create an environment for productive work relationships through effective communication.
Demonstrate understanding of a the communication process.
Identify elements and principles of communication.
GM Econet Zimbabwe Customer Service.
Almenta facilitates the workshops in a lively, passionate and practical way that helps participants to grasp the concepts easily and empowers them to apply the learnt skills in their environment. They use an innovative approach that makes the training come to life for the attendees. The end-to-end approach adds value to the business as one is able to determine the impact of the training from evaluating specific business metrics. As a business Econet continues to see value coming from the group that went through the Almenta program. The Almenta program is highly recommended for all those organizations that are serious about total transformation of the customer experience.