The 21st century leaders and managers are faced with unprecedented challenges that are complex and on-going. Among these, are unpredictable economic conditions, diversified work forces with different perspectives and customers with high expectations, thus the responsibility lies on the leader/manager to manage these complexities effectively?
Our highly engaging training course provides participants with skills that go beyond “essential and basic” leadership and management skills. The training course covers topics such as inner traits, self and others, emotional intelligence, how to resolve conflict, resilience, understanding different behavior styles and how to effectively manage them without conflict, effective communication, perseverance, courage, coaching, co-active coaching, etc. The skills earned in this course position leaders and managers to be effective and relevant in the 21st century by building and leading high performing teams improving business performance.
Our Target Audience:
- New Managers and Leaders
- Managers and Leaders (Junior, Middle and Senior)
- Supervisors and Team Leaders
- Individuals aspiring to Lead and Manage Teams
Participants Will Learn:
Develop effective set of leadership and management skills necessary to influence and manage others.
Develop effective leadership skills necessary for the 21st Century.
Practice the key to leadership – leading through relationship.
Learn a new leadership paradigm that is thought provoking and evolving.
How to develop and refine the key inclusive leadership skills of Empowerment, Accountability, Courage, and Humility.
Learn through interactive presentations, case studies, evaluations and group discussions.
Training Outcomes at a Glance:
Become a relevant and inspirational role model.
Inspire a shared vision and communicate it.
Tools and models to create a cultural shift in leadership in your organization.
A cultural shift organizationally and the opportunity to increase your day-today effectiveness as a leader.
Learn how to lead through constant change.
Build and lead an effective 21st century team and organization.
GM Econet Zimbabwe Customer Service.
Almenta facilitates the workshops in a lively, passionate and practical way that helps participants to grasp the concepts easily and empowers them to apply the learnt skills in their environment. They use an innovative approach that makes the training come to life for the attendees. The end-to-end approach adds value to the business as one is able to determine the impact of the training from evaluating specific business metrics. As a business Econet continues to see value coming from the group that went through the Almenta program. The Almenta program is highly recommended for all those organizations that are serious about total transformation of the customer experience.