Almenta facilitates the workshops in a lively, passionate and practical way that helps participants to grasp the concepts easily and empowers them to apply the learnt skills in their environment. They use an innovative approach that makes the training come to life for the attendees. The end-to-end approach adds value to the business as one is able to determine the impact of the training from evaluating specific business metrics. As a business Econet continues to see value coming from the group that went through the Almenta program. The Almenta program is highly recommended for all those organizations that are serious about total transformation of the customer experience.GM, Econet Zimbabwe Customer Service.